Refund policy
Returns & Refunds
We stand behind what we print. If something isn't right, we'll make it right.
Return window
You have 30 days from the delivery date to request a return.
Condition
Items must be unworn, unwashed, free of odor and pet hair, with any original tags still attached. We can't accept items that have been worn or laundered.
Who pays return shipping
- Our mistake — wrong item, wrong size sent, a defect, or a flaw in the print: we cover return shipping and send a replacement or a full refund, your choice.
- Change of mind or wrong size ordered: you cover return shipping.
Exchanges
Need a different size? Size exchanges are free within 30 days of delivery — you ship the original back, we cover shipping on the replacement.
Non-returnable items
Stickers and sticker packs are final sale.
How to start a return
Email info@motolife.com with your order number and what's wrong. We'll reply with return instructions. Please don't send anything back before you hear from us.
Refunds
Once your return arrives and we've checked it over, we'll refund your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it.
Damaged or wrong orders
Check your order as soon as it lands. If an item arrived damaged, defective, or isn't what you ordered, email us within 30 days and we'll sort it out at no cost to you.
Questions
Motolife, Inc.
15000 SE Morning Way, Unit G
Clackamas, OR 97015, United States
info@motolife.com · +1 503-459-1283